FAQs

Our operating hours are 9.00am–5.00pm, Monday to Friday and the 1^st and 3^rd Saturday of every month between 10am–2pm. To access your box, you’ll need to call or register online, as the number of clients allowed in the vault at one time are strictly limited.

No. Our vaults are fitted with time locks, meaning after-hours access is not available.

Access can only be granted to registered persons who have been authorised by the account holder.

Absolutely not! The key issued to you are registered individually, none of these keys can be copied. Fortis Vaults has no master keys to any of the deposit boxes, therefore only you and your authorised agent have access.

Fortis Vaults has invested significantly in sophisticated electronic and physical security measures to ensure the highest level of security for your valuables.

No. You will be issued two keys that are unique to your box. Under no circumstances will we offer to keep your keys, or duplicates of your keys, on site. This provides you with total security for your valuables.

Should you lose your keys, you will need to arrange an appointment with our locksmith. Your safety deposit box will be drilled in your presence only. There will be a cost for this action.

Your safety deposit box is designed to store anything of importance to you. This could include passports, titles, wills, insurance documents, photos, jewellery, memorabilia, heirlooms, letters, bullion, money, personal items, hard drives, or anything else of value. You cannot store perishables, firearms, liquids or drugs.

We recommend you nominate a next of kin – or alternatively state in your will – to collect the items in your safety deposit box in the event of your death. Once a death certificate has been produced, access can be granted to the correct person/s.